Based on the analyzed reviews, the American Airlines app is valued for its streamlined flight booking, check-in, and trip management, with multiple sampled reviews appreciating the convenience of mobile boarding passes and timely gate updates. The integration of loyalty points and airport maps also stands out. However, some sampled users reported frustrations with occasional glitches, slow performance, and login issues that could disrupt access to boarding passes at critical moments. While some sampled reviews were positive with the app's core functions, others recommend keeping a backup paper pass. The app may fit frequent American Airlines travelers who can navigate minor technical issues, but may be less suitable for those relying on partner airline flights or expecting flawless offline access.
What users like
Reliable mobile boarding passes and check-in Multiple sampled reviews report that the app consistently provides easy access to mobile boarding passes and a smooth check-in process, enhancing airport efficiency.
Timely flight status updates and notifications Users value the app's real-time notifications for delays, gate changes, and cancellations, often receiving alerts before other sources.
Convenient trip management features Features like seat selection, booking changes, and flight rebooking are praised for being intuitive and easy to execute within the app.
Helpful airport maps and navigation Airport maps and terminal navigation tools are frequently highlighted as useful, helping users find gates and amenities during connections.
Common concerns
Inconsistent boarding pass accessibility Some users report that boarding passes occasionally fail to load, disappear, or show outdated information, causing stress at the gate.
Frequent login and session issues The app often requires re-login despite 'keep me logged in', and some users experience login loops or authentication failures.
Slow or unresponsive performance Multiple sampled reviews cite slow loading times, freezing, and unresponsive buttons, especially when trying to access bookings or make changes.
Inaccurate or delayed flight information Gate and delay updates sometimes lag behind or are incorrect, leading users to doubt the app's reliability for time-sensitive decisions.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
27,177,074
27,464,357
+287,283
Oct 3, 2026
Rating
4.81
4.81
-0.01
Oct 3, 2026
Rating count
252,410
271,001
+18,591
Oct 3, 2026
Review count
23,234
23,690
+456
Oct 3, 2026
American Airlines Changelog
2 changes
↑
Version 2026.28 Update
What’s new
- Finding a better seat just got easier with automatic seat change. Logged-in AAdvantage® members traveling alone can now set seat preferences for each flight. If a matching seat becomes available, we'll automatically change your seat and notify you.
- We’ve redesigned the booking experience to make choosing your flight, class and trip details simpler and more seamless.
↑
Version 2026.27 Update
What’s new
We're continuing to improve your app experience with bug fixes and performance improvements
