Among the reviews analyzed, AirHelp was often praised for its easy-to-use interface and reliable flight tracking, with some users successfully obtaining compensation for delays or cancellations. However, a recurring theme was dissatisfaction with customer support, high commission fees, and slow or unresolved claims. Some reviewers noted issues with email/calendar import and occasional tracking inaccuracies. The app appears suited to travelers who value convenience and are willing to trade a percentage of compensation for assistance, but it may frustrate those who prefer handling claims themselves or expect rapid, responsive service. The analyzed sample contained both positive and negative experiences, with positive experiences often citing simplicity and successful outcomes, while negative reviews emphasized the cost and inefficiency.
What users like
Easy to use and intuitive interface Multiple sampled reviews described the app as simple, easy to navigate, and well-designed, making it convenient for tracking flights and managing claims.
Successful flight delay/cancellation compensation Several users reported receiving compensation for delayed or cancelled flights, either through the app or with assistance from AirHelp, often with little effort on their part.
Accurate and timely flight tracking information Users appreciated the app's ability to provide accurate live flight status, gate numbers, and arrival/departure times, helping them plan airport runs and arrivals.
Useful for monitoring flights for family or friends The app's option to track flights for loved ones, and its ease of adding flights manually or via flight number, was noted as a helpful feature.
Common concerns
Poor customer support responsiveness Users frequently reported slow, unhelpful, or even dismissive customer service, often via chat or email, causing frustration when issues arose.
High commission fees and unclear pricing Reviewers criticized the 35% commission charged on successful claims, finding it excessive, and some felt the cost was not transparent upfront.
Delayed or no claim resolution Several users reported that their claims took months or even years without progress, or were ultimately denied without satisfactory explanations.
Issues with flight import and tracking accuracy Some users encountered problems with the app failing to find or import flights, showing incorrect departure/pushback times, or lacking baggage belt details.
Based on 172 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
881,264
953,645
+72,381
Oct 2, 2026
Rating
4.68
4.73
+0.05
Sep 26, 2026
Rating count
9,910
10,929
+1,019
Oct 3, 2026
Review count
30
32
+2
Sep 14, 2026
AirHelp・Flight Tracker & Claim Changelog
4 changes
↑
Version 1.24.1 Update
What’s new
Welcome back, traveller. In this latest update you'll find:
- Flight delay stats: see how often your flight lands on time
- A refreshed flight card, with a fresh landing animation
- Fast Track, easier to add to your trip
Like the app? Rate us! Thanks to your feedback, the AirHelp app is growing.
↑
Version 1.24.0 Update
What’s new
Welcome back, traveller. In this latest update you'll find:
- Flight delay stats: see how often your flight lands on time
- A refreshed flight card, with a fresh landing animation
- Fast Track, easier to add to your trip
Like the app? Rate us! Thanks to your feedback, the AirHelp app is growing.
T
Long description changed
Long description updated
↑
Version 1.23.0 Update
What’s new
Welcome back, traveller. In this latest update you'll find:
- Filling a claim with your documents is easier than before
- UI polishing
- Minor bug fixes
Like the app? Rate us! Thanks to your feedback, the AirHelp app is growing.
