Among the reviews analyzed, EaseMyTrip is frequently appreciated for competitive flight prices, a straightforward booking flow, and historically zero convenience fees on flights. However, recurring weaknesses include refund delays, poor customer support reachability, and reports of higher charges appearing at checkout. Some users praised helpful individual support agents after escalation, while others faced booking cancellations without notice. While several users enjoyed smooth flight bookings and even full refunds during COVID cancellations, recurring sampled themes indicate inconsistent reliability, especially for hotels and post-booking changes. The app may fit budget-conscious, self-sufficient travellers, but those needing dependable support or certainty in cancellations may find it frustrating. The review sample was balanced across star ratings, so these themes reflect the stratified sample rather than the overall population.
What users like
Competitive pricing and discounts Multiple sampled reviews report finding flights cheaper than other apps, especially with coupons and deals, though some note convenience fees can erode savings.
Smooth, quick booking process Users frequently praise the ease of booking flights with a simple interface, fast confirmation, and minimal steps.
No convenience fee (historical) Several reviews specifically highlight the zero convenience fee on flight bookings as a key advantage, though some recent reviews report charges being added.
Responsive customer support (when reached) Some users report that after initial difficulties, the escalation team or individual executives resolved issues promptly and helpfully.
Common concerns
Refund delays and complications Multiple sampled reviews report long wait times for refunds, difficulties in getting money back, and inconsistent refund amounts compared to what was shown.
Poor customer support experience Users often describe unresponsive or unhelpful customer care, long wait times, repeated callbacks not happening, and automated responses that don't resolve issues.
Hidden charges and fare increases at checkout Several users report that the final price increases with convenience fees or other charges after they have selected a fare, sometimes after payment confirmation.
Booking confirmation issues Some users report payments deducted but tickets not issued immediately, or bookings cancelled later without notification.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs and rating count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
12,979,022
13,034,335
+55,313
Oct 2, 2026
Rating count
114,117
114,269
+152
Oct 3, 2026
EaseMyTrip Flight, Hotel, Bus Changelog
2 changes
↑
Version 5.15.27 Update
What’s new
What’s New
• Bug fixes and performance enhancements
↑
Version 5.15.26 Update
What’s new
What’s New
• Bug fixes and performance enhancements
