Among the reviews analyzed, italki is frequently valued for its diverse selection of quality teachers and the flexibility it offers for scheduling one-on-one lessons. Multiple sampled reviews reported significant progress in speaking and confidence through real conversations with native speakers, and trial lessons were positively highlighted as a way to find the right teacher. However, a recurring theme was the app's technical instability, especially the in-app classroom, which often led users to switch to external video tools. Customer support and refund processes were also frequent sources of frustration, with some users reporting unresolved issues. Recent UI redesigns and the introduction of AI features and gamification were criticized as intrusive and less intuitive. While the core service of connecting students with teachers received recurring praise in the analyzed sample, the app experience appears inconsistent, with several users recommending the web version over the mobile app.
What users like
Quality teachers and tutors Multiple sampled reviews praised the quality, professionalism, and teaching style of teachers and tutors, highlighting how they helped with pronunciation, fluency, and confidence.
Flexibility in scheduling and learning pace Users appreciated the ability to schedule lessons at their own convenience and learn at their own pace, with options for various lesson lengths and frequent rescheduling.
Diverse teacher selection Reviewers valued the wide variety of teachers from different countries and backgrounds, with options to filter by budget, dialect, and teaching style.
Trial lessons to find the right fit The availability of trial lessons was frequently mentioned as a beneficial feature, allowing users to test multiple teachers before committing.
Common concerns
Buggy classroom and technical issues Recurring complaints about the in-app video classroom being unstable, with connection drops, audio/video problems, and frequent crashes, leading many to use third-party apps like Skype or Zoom.
Interface and navigation problems Users frequently complained about the app's interface being unintuitive and confusing, especially after recent updates, making it difficult to find teachers, lessons, or features.
Poor customer support and refund issues Multiple sampled reviews reported unhelpful or slow customer support, difficulties getting refunds (often receiving store credit instead of money back), and being charged for classes that were missed or not delivered.
Payment and billing problems Recurring complaints about payment processing failures, limited payment options, unexpected fees, and being charged in USD only, making it hard for international users to pay.
Based on 500 Google Play reviews · Updated Aug 18, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
5,198,346
5,204,442
+6,096
Aug 18, 2026
Rating
4.74
4.74
+0
Aug 19, 2026
Rating count
18,401
18,436
+35
Aug 19, 2026
Review count
705
706
+1
Aug 15, 2026
italki: learn any language Changelog
0 changes
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