Among the reviews analyzed, ixigo is appreciated for its easy-to-use interface, competitive flight prices, and useful features like auto web check-in and timely flight updates. A recurring strength was the fast and simple booking flow, with multiple sampled reviews citing cheaper fares than other apps. However, frequent complaints highlighted hidden convenience fees that inflate the final price, slow refund processes with unexpected deductions, and a customer support system that is often hard to reach and bot-dependent. Technical glitches and coupon issues also appeared. These insights suggest the app suits budget-conscious, self-sufficient travelers booking domestic flights, while those who need transparent pricing and reliable post-booking support may find it challenging.
What users like
Easy and user-friendly booking flow Users frequently highlight that the flight booking process is simple, fast, and intuitive, with a clean interface that makes searching and selecting flights straightforward.
Competitive flight pricing and discounts Many reviews note that ixigo offers cheaper flight prices, good discounts, and effective coupons compared to other platforms, leading to cost savings on bookings.
Useful travel updates and tracking Sampled reviews appreciated real-time notifications, flight status updates, web check-in assistance, boarding pass delivery, and reminder features that help manage their journey smoothly.
Responsive customer support in some cases Some reviews report positive experiences where customer support resolved issues promptly, including cancellations, refunds, and name corrections, especially after escalation via app or social media.
Common concerns
Hidden fees and price increases at payment A recurring complaint is that flights shown at a lower price increase at the final payment step due to convenience fees and other charges, sometimes by significant amounts, making the displayed price misleading.
Poor refund and cancellation experiences Many reviews describe delays in refunds, deducted convenience fees even for airline-initiated cancellations, and difficulties getting full refunds despite promised policies, causing frustration and financial loss.
Unreliable customer support and lack of human contact Users frequently report that customer service is unresponsive, with long wait times, bot-driven chats that fail to resolve issues, and no direct phone number, making it hard to get help during emergencies.
Technical glitches and app performance issues Several reviews mention app crashes, slow loading, login problems, and payment failures that prevent bookings or lead to double charges, particularly after recent updates with AI features.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
32,247,045
32,617,337
+370,292
Oct 1, 2026
Rating
4.43
4.44
+0.01
Oct 1, 2026
Rating count
207,215
208,989
+1,774
Oct 3, 2026
Review count
496
495
-1
Sep 5, 2026
ixigo: Flight & Hotel Booking Changelog
4 changes
▣
Screenshots changed
Screenshots: 8 → 8 images
↑
Version 7.0.15 Update
What’s new
No release notes were provided on Google Play for this version.
↑
Version 7.0.14 Update
What’s new
No release notes were provided on Google Play for this version.
↑
Version 7.0.13 Update
What’s new
No release notes were provided on Google Play for this version.
