Users value KAYAK's itinerary import, flexible date search, and accurate price alerts, but frequent complaints about misleading prices, poor customer service, and app bugs suggest it's best as a comparison tool, not for direct booking.
What users like
Itinerary management Email forwarding auto-populates a centralized trip view with all confirmations and reminders.
Comparison search Compare prices across sites and use flexible date features to find cheaper options.
Price alerts and tracking Accurate alerts and real-time flight updates often more proactive than airlines.
Common concerns
Misleading pricing Search prices often rise or become unavailable when clicking through to book.
Poor customer service Difficulty reaching support and long, unsuccessful refund processes are common.
App bugs Frequent crashes, freezes, and search failures, especially after updates.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
33,117,228
33,313,542
+196,314
Oct 4, 2026
Rating
4.79
4.79
-0
Oct 4, 2026
Rating count
424,914
430,387
+5,473
Oct 4, 2026
Review count
38,632
38,635
+3
Oct 4, 2026
KAYAK: Flights, Hotels & Cars Changelog
3 changes
↑
Version 264.2 Update
What’s new
Compare flights, hotel and vacation rentals from 100s of sites with the KAYAK app.
↑
Version 264.1 Update
What’s new
Compare flights, hotel and vacation rentals from 100s of sites with the KAYAK app.
↑
Version 263.0 Update
What’s new
Compare flights, hotel and vacation rentals from 100s of sites with the KAYAK app.
