Among the reviews analyzed, Klook was praised for its ease of booking, competitive pricing, and ability to consolidate activities, trains, hotels, and eSIMs into one itinerary. Sampled reviewers found instant confirmations and digital vouchers convenient, particularly in Asia. However, a recurring theme was poor customer service, with slow or unhelpful responses, and difficulties obtaining refunds. Some sampled reviews reported booking cancellations, app glitches, and redemption issues, especially with rail passes and QR codes. Misleading descriptions and hidden fees also frustrated users. This app suits travelers who plan ahead and accept less flexibility, but those needing responsive support or reliable refunds may find it less ideal.
What users like
Ease of booking and instant confirmation Simple, fast booking with instant confirmations and digital vouchers.
Competitive pricing and discounts Users found good deals, cheaper than on-site or other platforms.
Convenience of one-stop travel planning Book attractions, transport, hotels, and eSIMs in one place.
Reliability of bookings and smooth experiences Booked activities and tickets worked as expected, stress-free.
Common concerns
Poor customer service and unresponsiveness Long waits, unhelpful bots, slow or no responses.
Refund and cancellation difficulties Strict policies, slow processing, hard to get refunds.
Unreliable booking confirmations and cancellations Confirmed bookings canceled without notice, causing losses.
Technical app glitches and bugs Payment errors, crashes, QR scan failures, login issues.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
25,427,160
25,904,554
+477,394
Oct 4, 2026
Rating
4.54
4.62
+0.08
Oct 4, 2026
Rating count
145,238
147,270
+2,032
Oct 4, 2026
Review count
601
611
+10
Sep 30, 2026
Klook: Travel & Activities Changelog
4 changes
↑
Version 7.54.0 Update
What’s new
We've made some updates to make your experience even better!
- See the best price with coupons applied as you browse and search
- Gift eSIM data with a smoother, redesigned flow
We're always working to improve your experience. Love it? Let us know by leaving a review! Have feedback? Reach out to [email protected].
↑
Version 7.53.0 Update
What’s new
We've improved the design, fixed some bugs, and made a few things simpler. Whether you're exploring hidden gems or rediscovering familiar favorites, these tweaks should make the app even easier to use - and finding your next adventure a breeze.
Love it? Let us know by leaving a review! Have feedback? Reach out to [email protected].
↑
Version 7.52.2 Update
What’s new
We've made some updates to make your experience even better!
- Share your Trips in one step, with a quick link to the product
- Book night, tourist, and airport buses across Japan in one place
We're always working to improve your experience. Love it? Let us know by leaving a review! Have feedback? Reach out to [email protected].
↑
Version 7.52.0 Update
What’s new
We've made some updates to make your experience even better!
- Share your Trips in one step, with a quick link to the product
- Book night, tourist, and airport buses across Japan in one place
We're always working to improve your experience. Love it? Let us know by leaving a review! Have feedback? Reach out to [email protected].
