Airalo is praised for convenient pre-travel eSIM setup and cost savings versus roaming, but many reviews report unreliable connectivity, slow speeds, and a complicated installation process. Customer support via AI bot is often unhelpful, though live agents can resolve issues. Data usage discrepancies and unexpected data loss are also mentioned. The app suits tech-savvy travelers with backup options, but those needing dependable connectivity may be disappointed.
What users like
Instant connectivity on arrival Users value buying and installing eSIM before travel, connecting automatically upon landing.
Cost savings vs. roaming Significant savings compared to carrier roaming or local SIMs, budget-friendly option.
Wide country/regional coverage Plans across many destinations praised; seamless use reported in multiple countries.
Helpful customer support (when reached) Live agents via WhatsApp often helpful, responsive, and effective in resolving issues.
Common concerns
Unreliable connectivity and dropouts Frequent data disconnections or total loss despite signal, causing frustration.
Poor support and AI bot Support slow, AI bot unhelpful, leaving users without solutions.
Complicated installation Requires manual APN or network settings, especially on Android devices.
Slow speeds and throttling Speeds drop after thresholds, making basic tasks hard despite 5G indicator.
Based on 500 Google Play reviews · Updated Aug 31, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
13,287,032
13,704,032
+417,000
Oct 2, 2026
Rating
4.5
4.56
+0.05
Oct 3, 2026
Rating count
181,581
188,094
+6,513
Oct 3, 2026
Review count
4,824
4,945
+121
Oct 3, 2026
Airalo: eSIM for travel & data Changelog
2 changes
↑
Version 2.29.0 Update
What’s new
Say “Alo” to our new update! The Airalo team is always working hard to make your experience even better. Here’s what’s new:
- We’ve squashed bugs and made UI/UX improvements to enhance your experience.
↑
Version 2.28.0 Update
What’s new
Say “Alo” to our new update! The Airalo team is always working hard to make your experience even better. Here’s what’s new:
- We’ve squashed bugs and made UI/UX improvements to enhance your experience.