Among the reviews analyzed, Priceline is often praised for competitive pricing, ease of use, and booking multiple travel components in one place. However, recurring frustrations include customer service, hidden fees, and booking glitches that sometimes lead to financial loss. Best for price-sensitive, flexible travelers, but may disappoint those needing transparent pricing and reliable support.
What users like
Competitive prices and deals Frequently cited as cheaper than other apps or direct booking, especially with Express Deals and VIP discounts.
Ease of use and convenience Praised for easy navigation, quick booking, and convenience for last-minute travel.
Good customer service in some cases Some positive interactions reported, including timely refunds and helpful assistance, though inconsistent.
Comprehensive travel options Allows booking flights, hotels, and cars in one place, helpful for packages and itinerary management.
Common concerns
Poor customer service and unhelpful support Frequent complaints about difficulty reaching support, unhelpful responses, and unresolved refund or change issues.
Misleading pricing and hidden fees Advertised prices often not final, with hidden fees, taxes, deposits, and unexpected charges appearing later.
Booking failures and glitches Recurring issues include app crashes, unavailable deals, price changes during checkout, and failed bookings.
Inflexible cancellation and refund policies Users report non-refundable or non-changeable reservations, even for same-day mistakes, leading to financial loss.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
17,542,561
17,679,967
+137,406
Oct 4, 2026
Rating
4.78
4.78
+0
Oct 4, 2026
Rating count
601,913
607,629
+5,716
Oct 4, 2026
Review count
62,618
62,887
+269
Oct 4, 2026
Priceline: Hotel, Flight & Car Changelog
4 changes
↑
Version 18.3.403 Update
What’s new
We’ve been busy improving your travel experience! Here’s what’s new:
Meet Penny, your AI travel assistant: chat, get trip ideas, or use voice commands for hands-free travel planning
Travel Insurance: now available for all products - for extra peace of mind wherever you go
Rental Car Booking: Enjoy a faster, more intuitive rental car checkout with our redesigned experience
Bug fixes and performance improvements for a smoother experience.
↑
Version 18.2.402 Update
What’s new
We’ve been busy improving your travel experience! Here’s what’s new:
Meet Penny, your AI travel assistant: chat, get trip ideas, or use voice commands for hands-free travel planning
Travel Insurance: now available for all products - for extra peace of mind wherever you go
Rental Car Booking: Enjoy a faster, more intuitive rental car checkout with our redesigned experience
Bug fixes and performance improvements for a smoother experience.
↑
Version 18.0.400 Update
What’s new
We’ve been busy improving your travel experience! Here’s what’s new:
Meet Penny, your AI travel assistant: chat, get trip ideas, or use voice commands for hands-free travel planning
Travel Insurance: now available for all products - for extra peace of mind wherever you go
Rental Car Booking: Enjoy a faster, more intuitive rental car checkout with our redesigned experience
Bug fixes and performance improvements for a smoother experience.
↑
Version 17.9.399 Update
What’s new
We’ve been busy improving your travel experience! Here’s what’s new:
Meet Penny, your AI travel assistant: chat, get trip ideas, or use voice commands for hands-free travel planning
Travel Insurance: now available for all products - for extra peace of mind wherever you go
Rental Car Booking: Enjoy a faster, more intuitive rental car checkout with our redesigned experience
Bug fixes and performance improvements for a smoother experience.