Among the reviews analyzed, Trainline is repeatedly praised in the analyzed sample for its easy-to-use booking interface, centralized ticket management across multiple European carriers, and cost savings through SplitSave. However, a recurring theme was frustration with app performance—slow loading, crashes, and QR code failures—which often caused missed trains and forced users to seek alternative solutions. Customer service and refund processes were also widely criticized, with sampled reviewers reporting unhelpful support and difficulty claiming compensation. Some sampled reviews highlighted hidden fees and higher prices compared to booking directly, though others found the convenience worth the cost. The app may fit travelers who value simplicity and upfront booking convenience, but those requiring robust support or offline ticket access may find it lacking.
What users like
Ease of booking and planning User-friendly interface for searching and booking train tickets quickly.
Centralized ticket management All tickets, including international, stored in one place for convenience.
Cost savings via SplitSave/railcards Users report significant savings, with some saving up to £90.
Live updates on delays/platforms Real-time notifications help users adjust plans during travel.
Common concerns
Performance and reliability issues Slow loading, crashes, and QR code failures often cause missed trains.
Poor customer service and refunds Unresponsive support and difficult refund processes frustrate users.
Misleading pricing and surprise fees Hidden fees and price increases during booking are common complaints.
UI/UX regressions and ads Recent interface changes hinder navigation; intrusive ads and upsells annoy.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
40,356,650
40,682,273
+325,623
Oct 2, 2026
Rating
4.8
4.79
-0.01
Oct 3, 2026
Rating count
916,399
930,360
+13,961
Oct 3, 2026
Review count
1,281
1,297
+16
Oct 1, 2026
Trainline: Train travel Europe Changelog
5 changes
↑
Version 415.0.0.182623 Update
What’s new
The little things matter
Bug fixes and changes to some of our tech should make our app snappier than ever.
↑
Version 414.0.0.182041 Update
What’s new
The little things matter
Our weekly update brings you a freight train’s worth of small changes.
We’ve fixed a few bugs and made some changes to speed up our app.
↑
Version 413.0.0.181512 Update
What’s new
The little things matter
We’ve been hard at work improving our app so it’ll be ready whenever you are.
This update includes some minor bug fixes and improvements for a smoother ride.
↑
Version 412.0.0.180976 Update
What’s new
The little things matter
Some small improvements are coming down the track with this update.
We’ve fixed a few bugs that were affecting our app and made some other minor changes.
↑
Version 411.0.0.180603 Update
What’s new
The little things matter
All aboard for some bug fixes and improvements.
Our weekly update sorts out a few back-end issues that were affecting our app’s performance.
