Users highlight easy booking and a vast selection, but face reliability issues with cancellations, refunds, and technical glitches. Best for flexible planners, not last-minute or budget travelers.
What users like
Easy booking and management Straightforward navigation, simple cancellations and modifications.
Wide tour selection Extensive global variety, including unique and hard-to-find experiences.
Good value and pricing Competitive prices compared to cruise or hotel bookings.
Rewards and flexible payment Cash back and reserve-now-pay-later options aid budgeting.
Common concerns
Cancellations and unhonored bookings Tours canceled last-minute, leaving travelers stranded without alternatives.
Poor refund and support Difficulty getting refunds, unresponsive agents, long processing times.
App tech issues Login loops, missing bookings, and inaccessible tickets are common.
Misleading pricing and fees Higher than direct booking, with unexpected charges at checkout.
Based on 500 Google Play reviews · Updated Aug 30, 2026
Over the last 60 days, PixelTrack observed changes in estimated installs, rating, rating count and review count. The table compares the earliest recorded changed value with the latest observation.
Metric
Earlier value
Latest value
Change
Latest change
Estimated installs
6,291,814
6,443,230
+151,416
Oct 2, 2026
Rating
4.89
4.88
-0
Oct 3, 2026
Rating count
81,184
83,270
+2,086
Oct 3, 2026
Review count
3,646
3,701
+55
Oct 3, 2026
Viator Tours & Attractions Changelog
5 changes
↑
Version 15.27.1 Update
What’s new
We've squashed bugs (yuck) and made performance improvements (whoosh) for an overall better Viator app (yay!).
↑
Version 15.26.0 Update
What’s new
We've squashed bugs (yuck) and made performance improvements (whoosh) for an overall better Viator app (yay!).
↑
Version 15.25.0 Update
What’s new
We've squashed bugs (yuck) and made performance improvements (whoosh) for an overall better Viator app (yay!).
↑
Version 15.24.1 Update
What’s new
We've squashed bugs (yuck) and made performance improvements (whoosh) for an overall better Viator app (yay!).
↑
Version 15.23.0 Update
What’s new
We've squashed bugs (yuck) and made performance improvements (whoosh) for an overall better Viator app (yay!).
